Frequently Asked Questions

Q: What if I have a question about a product?

If you have any quires in regards to orders or products you can e-mail us or call us
07522210649 or 0115 947 0490

Q: What are your opening hours?

We are open Monday- Saturday 9.00am- 5.00pm

Q: Do you accept money orders or cheques?

We do not accept cheques or postal orders.

Q: Do you accept NHS payment methods?

Yes we do accept NHS medical vouchers.

Q: How can I order?

You can order online using our secure checkout process or call
07522 210 649 / 0115 947 0490 for despatch within 24 hours.

Q: What will happen after I place my order?

Once we have received your order, a confirmation receipt of your purchase will be
e-mailed to you.

Q: How much is delivery courier charged?

Postage will cost

Q: What courier or delivery service to you use?

We deliver all orders via the Royal Mail 1st Class service.

Q: Is it safe to order online?

Our online payments is handled by PayPal using top-level industry security standards.
You can feel rest assured that all your confidential details regarding you and your bank
details will remain secure.

 
Q: What if I am not happy with the goods I have ordered?

If for some reason you would like to cancel the order, we ask that you let us immediately
after placing your order, if the payment has been received, and the goods have been
dispatched we cannot cancel the order.